Frequently Asked Questions
Everything you need to know about your Squishable order
What is the standard shipping time within Canada?
We offer standard shipping across Canada which typically takes 3 to 7 business days depending on your province. Express shipping options are available at checkout.
What is your return policy for fashion items?
We accept returns on all unworn items with original tags attached within 30 days of delivery. Please note that for hygiene reasons, certain accessories may be final sale.
How do I know which size to order?
Each product page features a detailed size guide. We recommend measuring yourself and comparing your results to our chart to ensure the perfect fit.
Are your materials sustainably sourced?
Quality and ethics are important to us. We prioritize manufacturers who use sustainable fabrics and ethical labor practices to ensure our fashion is both beautiful and responsible.
Which payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital wallets like Apple Pay, Google Pay, and PayPal.
Can I track my order once it has shipped?
Yes! Once your order leaves our warehouse, you will receive a confirmation email containing a tracking number and a link to monitor your delivery progress.